01. Our one-year maintenance guarantee
Every TMC website package includes 12 months of website care, starting on its launch date. We maintain the website we delivered, correct defects in our work and take care of routine content changes to existing pages throughout that period. There is no separate maintenance fee or per-change fee for this included routine work.
02. Routine changes included
Update supplied text, images, service descriptions, contact details, links and existing-page content. We also check reported layout, mobile-display and navigation problems. Changes are grouped and scheduled after we receive clear instructions and the final replacement materials. New modules, extra pages, a full redesign or custom integrations are larger project changes and require a separate agreed scope.
03. Technical upkeep
Where the platform supports it and access is available, care includes relevant platform or plugin updates, compatibility checks and backup checks before significant changes. We review reported form and website issues and coordinate with your hosting provider where needed. Static sites and CMS sites need different upkeep; the proposal identifies the supported platform and responsibilities.
04. Support and turnaround
Send requests through the support channel on your confirmed proposal or invoice, with the page URL and a description or screenshot. We aim to acknowledge requests within 2 business days and schedule routine changes within 5 business days after receiving complete materials. Complex or urgent incidents are assessed separately and we communicate a practical timeline. This is not a 24-hour or 100% uptime commitment.
05. What is separate
Domain and hosting renewals, paid plugins or licences, email subscriptions, external service fees and new feature development are separate unless expressly included. We cannot control hosting outages, third-party policy changes or damage caused by unauthorised modifications. We still review reported issues and explain the recovery options and any cost before proceeding.
06. Your responsibilities and handover
Keep hosting and licences active, retain ownership of your domain and social accounts, and provide the access needed for support. Tell us before another party changes the website. We give the agreed administrative access and editing guidance at handover after full payment. Your content should be accurate and lawfully usable.
07. Social content and campaign delivery
We create and manage the content volume and channels in your plan. Reels use supplied footage or licensed material unless a shoot is separately booked. You review content and approve claims before publishing. Missing footage, approval or access can affect the schedule; we notify you and agree the next steps. Platform suspension, ad rejection and ranking changes are outside our direct control.
08. Service problems and the end of care
If we fail to provide included care, raise the issue in writing so we can review and correct it. If the agreed service cannot be delivered, remedies are considered under the Refund Policy. After 12 months, you may choose a separately quoted care plan or another provider. Renewal is optional and does not happen automatically.