01. Digital services and returns
We provide digital services rather than physical goods. There is no physical return shipment. This does not prevent you from reporting a delivery failure, materially different service or other issue and requesting a remedy or eligible refund.
02. Cancelling before work starts
If you cancel before work starts, we refund the service amount paid. Any non-recoverable third-party purchase is deducted only if you explicitly approved it and it has already been incurred. We provide an itemised explanation; there is no blanket forfeiture of your advance.
03. Cancelling after work starts
We assess completed deliverables and authorised third-party costs against the accepted scope. You receive a written breakdown and a refund of any payment attributable to unperformed work. Amounts for completed and delivered work are normally retained, subject to service defects and applicable consumer rights. We do not bill additional cancellation penalties not agreed in your proposal.
04. Monthly plan cancellation
You can stop renewal before the next service month begins. For cancellation during a prepaid month, we review the content and services already delivered or completed for delivery and refund the unperformed portion. Content allowances do not automatically roll over; if TMC failed to deliver an agreed allowance, we offer completion, a credit or a proportionate refund as agreed with you.
05. If the service is not delivered as agreed
Describe the issue and the affected deliverable. We first review the accepted scope and offer an appropriate correction, replacement, revised delivery date or refund for the undelivered or defective portion. If we cancel or cannot supply the service, unperformed work is refunded. No policy clause removes remedies available under applicable law.
06. How to request a refund
Send a written request through the business support channel listed on your confirmed proposal, invoice or payment receipt. Include your name, order or invoice number, transaction ID, payment date, amount, reason and relevant evidence. Do not include banking passwords, card CVV or OTPs. The website brief-download form does not submit refund requests.
07. Review, initiation and bank credit
We aim to acknowledge requests within 2 business days and communicate the decision within 7 business days after receiving the necessary information. Approved refunds are initiated within 5 business days of approval. Bank or gateway credit usually takes a further 7–10 business days, depending on the payment method and provider. These are separate stages; bank processing is outside our control.
08. Refund updates and duplicate payments
We share the decision, approved amount and refund reference through your order communication channel. Use that reference to follow up if the expected bank-credit window has passed. Verified duplicate captures or charges for a cancelled unfulfilled order are refunded to the original payment method. Any unavoidable limitation in the payment route is explained before an alternative is arranged.